Our works
Trusted By Top Brands
Restaurant
Background/Challenge
The Coffee Club(Thailand), Australia’s largest home-grown café group with approximately 400 stores throughout 9 countries, with upwards of 40 million dedicated customers. The Coffee Club strategize to use the date-driven approach to do personalized promotion with customers in order to increase the brand loyalty and purchase frequency to customers.
Solution
The Coffee Club selected DeepBLOK as its loyalty and gift card solution to offer customers a comprehensive membership program. The program includes promotions, points, and tiered membership benefits, while the gift card feature allows customers to purchase and send gift cards. All these features are conveniently accessible through the Coffee Club's native mobile app, providing a seamless experience for customers.
Retail
Background/Challenge
CMHL, one of the largest retail outlet operators in Myanmar, was looking for a way to enhance customer experience in its stores and network of brands across the country. The solution must have functionalities catered specifically for CMHL’s multi-brands and requirements to serve its shoppers as well as collecting vast information to strengthen its domination in the cutthroat customer-centric retail environment.
What we provide
DeepBLOK’s Loyalty and Gift Card solutions offer CMHL unrivaled, versatile membership and promotion management system on a single platform yet cost-effective enough to expanding members and their data. Utilizing cloud-based services, CMHL has access to critical retail data in real time, so they can create and adjust supporting programs at any time. For long term plan, CMHL can combine customer information and advanced tools to analyze and segment customer groups, and initiate a targeted promotion to the right group at the right time.
Banking
Background/Challenge
KBank’s exclusive program, THE WISDOM, has been delighting high-net-worth customers with exceptional privileges for over 10 years. Driven by a customer-centric approach, the bank seeks new ways to enhance the experience and ensure lasting loyalty. The challenge from our discerning customers and KBank includes delivering high-quality, secure services within a limited development timeframe.
Solution
KBank wanted to ensure customers having fully benefited from these privileges, making the customer journey free of troubles or unpleasant surprises. DeepBLOK’s approach is to provide KBank with a unique and flexible solution from our company, aiming to improve the journey when redeeming special privileges as well as committing to deliver the solution within a tight timeframe.Our solution consists of: a privilege management and booking system, customer access to services via LINE, and a backend administrative system for quota management and reporting as well as a content management tool. All these seamlessly integrated with the bank’s reward point system and the bank’s widely popular mobile application.
