DeepBLOK · Release Notes
Product Updates
Stay up to date with every Feature Update — built on real feedback from brands using DeepBLOK.
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v2.9.0September 1, 2026Reward Destination Link & Coupon Buttons3 features
Destination button on the coupon — one tap takes members to the store
For coupons redeemed on Shopee, Lazada or your own online store. Add a button to the coupon page members already open — one tap copies the code automatically and opens the destination store, so nobody has to copy a code and then go hunting for the shop.
- You supply your own store link — it points at your shop directly, not at a platform search page
- Name the button yourself in Thai and English; leave English blank and English speakers see the Thai label
- The code is copied on every tap, so nobody reaches checkout and finds they can’t remember it
- Only web links (https://) are accepted, and they’re checked as you type — a store web link opens the app by itself if the member has it installed, and the browser if they don’t
- Turn it on per reward. Leave it off and the page looks exactly as it does today
Mark-as-used button for store staff — confirm the redemption on the spot
For branches where the POS is not connected to your member system yet. Staff confirm the redemption straight from the member’s phone — the coupon is burned with a timestamp and cannot be used again at another branch.
- Once confirmed the screen shows “Used” with the date and time — the next branch sees it immediately, no phone calls, no checking with head office
- A confirmation step always comes first, and once confirmed it cannot be undone — brief your store staff before switching it on
- Turn it on only for rewards redeemed in store; online-only rewards can carry just the destination button
- Both buttons can be on at once for rewards that work either way
- Coupons already claimed are untouched — members can still open and use what is in their wallet
Redesigned reward manager — four tabs, plus a proper draft state
The reward editor has been rebuilt from scratch. Settings are split across four tabs so related fields sit together instead of being scattered down one long page, and rewards now move through Draft → Published → Unpublished.
- Four tabs — Reward Info · Reward Settings · Images · Who sees this reward. The coupon-page buttons are set in the same tab, with a live preview of what the member sees
- Draft holds work in progress: fields can be incomplete, it still saves, and members never see it
- Publishing requires a complete reward — an unfinished draft never reaches the member page
- Unpublish pulls a reward off the member page immediately, while coupons already claimed keep working
- The reward list filters by status in one click, previews images without opening the editor, and flags rewards past their end date with an “Expired” badge alongside their status
v2.8.0August 4, 2026Report Center & Questionnaire Management3 features
Report Center — pick the exact date range you need before you download
Report search and download history now live on a single page. Reports are grouped into categories and the date fields change automatically to suit each report type — generate, watch the status, and download without ever leaving the page.
- 15 report types in 6 categories with names that make sense at a glance — need last month’s new members? Pick the dates and download
- Date fields adapt to the report — date range / month-year / or none at all
- Defaults to the last 30 days, so you don’t set it from scratch every time
- Re-download for 15 days from the day you generated it, no need to run it again — every file shows its expiry date
- See who on your team generated each file, and grant report access per person in Report Setting
- CSV opens cleanly in Excel with Thai text intact, and the filename tells you the period
Customer Preferences & Insights — update questionnaire answers and carry them into your reports
The answers customers gave at sign-up are no longer locked. Members update them from their profile, admins can edit them from Account Detail, and every answer flows into your customer reports ready for analysis.
- Members edit their own answers on the Update Profile page — preferences change, the data changes with them
- Admins view and edit answers from Account Detail, under Customer Preferences & Insights
- The validation you set when building the form still applies on the admin side — no wrong formats, no exceeding limits
- Answers are appended to the All Customer and Customer Registration reports, ready to open in Excel
- Editing the form later never erases old data — past answers stay in the reports
Read more
Collect Zero-Party Data right at sign-up — the starting point for the answers you can now edit and reuse
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LINE LIFF UX/UI — a smoother sign-up form on LINE
The date-of-birth field is now a scroll picker for day / month / Buddhist-era year instead of free typing, with icons added to the field labels — fewer mistakes and fewer abandoned forms at sign-up.
v2.7.0July 14, 2026Register Form Management1 feature
Custom Registration Questions — collect customer data right from the sign-up page
Marketing teams can design their own Zero-Party Data questions in Register Form Management — no developer needed. The data collected feeds straight into segmentation and targeted campaigns.
- Add up to 5 brand-specific questions on the sign-up page yourself — no Dev required
- 5 answer types (short text / long text / single choice / dropdown / multiple choice)
- Bilingual support (Thai/English) for every question and option
- Set your own validation — required fields, input format limits, selection count limits
- Ready-made templates (e.g. 77 provinces) + reorder questions + Live Preview before saving
Read more
Collect Zero-Party Data right at sign-up — how Custom Registration Questions lets marketing capture the right insights without waiting for Dev
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v2.6.0June 2026Admin & Account Management Enhancement5 features
Member Profile · Account Detail
P
Patchara Wongsilp
Gold Member · Siam Branch · Last active 3 days ago
✓ Staff insight → becomes a permanent brand asset
Member Tags — Freeform customer tagging, unlimited fields and languages
Capture customer insights your old system couldn’t store — preferences, behaviors, special context. Data stays with the brand even as your team changes.
- Freeform tags — name them anything, supports Thai, English, and emoji
- Every team member sees the same customer context — no starting from scratch
- Preserve customer LTV even when staff turns over
Read more
When customer data is more than numbers — how Member Tags turns staff insight into a lasting brand asset
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Coupon Lifecycle Management — Track origin, usage, and status of every coupon
Know instantly how each customer received their coupon, whether they’ve used it, when, at which branch — or if they let it expire. Suspend / Void / Reactivate without waiting for Dev.
- Coupon origin — redeemed, received via Promotion Campaign, or granted from a specific activity
- Usage status — Used / Unused / Expired with exact timestamp and branch
- Suspend / Void / Reactivate with logged reason — no Dev required, every action has an Audit Log
Read more
Why “issuing coupons” isn’t enough — and how Coupon Lifecycle lets CS close cases without Dev
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Brand Switcher (Single Sign-On) — 1 login, switch brands instantly from the dropdown
No more repeated logout/login when managing multiple brands — select a brand and the admin panel switches context automatically.
- Manage unlimited brands in your group from a single account
- Header always shows “Working on [Brand]” — reduces the risk of viewing the wrong brand’s data
- Offboard staff — close 1 account and instantly revoke access across all brands, no gaps
Read more
1 person managing 4 brands, forced to juggle 4 passwords — here’s how Brand Switcher solves it
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Role & Permission (RBAC) — Set team permissions per module
Precisely control what each role can do in each module — Marketing works freely without touching financial approvals or system settings.
- 5 ready-to-use roles: Super Admin / Admin / Marketing Manager / Call Center Manager / Call Center
- Assign each user View / Manage / Approve / Export permissions per module independently
- Admins can update the Role Matrix without Dev — changes take effect on next login
Read more
What is RBAC, and why multi-brand access needs precise permission management
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Account Management Enhancement — Search, view details, and track every member action
A fully redesigned member management UI — from search to profile details to an Admin Log that records every change with timestamp and operator.
- Search Account — find members faster with Tier Filter and easy-to-read results
- Account Detail — see Profile, Identity & Contact, Loyalty Settings, and Member Tags on one page
- Admin Log — every action is logged automatically with timestamp and operator for full auditability
Read more
How the new Account Management gives CS full access to member data and tracks every action
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